AI Messaging Fraud: Lessons From a $108M Bank Scam

A WhatsApp message arrives. It seems to come from your CEO and asks for quick help with an urgent overseas payment. Most of us would want to help straight away. That is exactly how AI messaging fraud works, and it is what happened at an Italian bank in February 2026, when the loss reached €95 million, about $108 million. The good news is that calm, simple habits can stop this kind of attack, and this post explains how. 

What happened at Fideuram, and why did the scam work?

Fideuram is the private banking arm of Intesa Sanpaolo, Italy’s biggest lender. According to reports, the scheme began when then-chairman Paolo Molesini received a WhatsApp message that appeared to come from Intesa CEO Carlo Messina. The message asked for urgent help with an overseas transaction. A follow-up call then used an AI-cloned voice of a senior lawyer, which made the request feel genuine. Believing it was real, he asked the finance team to arrange transfers to overseas accounts, mainly in China and Hong Kong. 

More than half of the money has since been recovered, but about €36 million is still missing. Milan prosecutors are investigating a foreign national living outside Europe for computer fraud, and sources have informed that no Fideuram executive is under investigation. 

According to another report, the scam worked because it leaned on human trust rather than technical tricks. The attackers chose a name with real authority, created a sense of urgency, and then added a familiar voice as “proof” of the first message. Each step feels reasonable on its own, but together they push a good professional to act fast. That is why the lesson here is about habits and processes, not about blaming one person.

Why is AI messaging fraud a risk for every organization?

identifAI, a Milan-founded deepfake detection company, has just published its first global report. It warns of a deepfake fraud problem worth about $40 billion. Its data, tracked through August 2026, shows that video synthesis makes up 42.7% of deepfake fraud incidents and voice cloning 21.9%, with the United States accounting for 34.1% of cases. The company also says criminals now sell ready-made impersonation toolkits, a model it calls “Fraud-as-a-Service,” and it argues that relying on human review alone for high-value transfers is no longer enough. 

This is not only a banking problem. In 2024, the British engineering firm Arup lost about $25.6 million after a Hong Kong employee joined a video call where every other person was a deepfake, CNN reported. A 2026 survey of 713 fraud professionals by ACFE and SAS found that 77% had seen deepfake social engineering increase, and the same study reports that only 7% of organizations are firmly ready. Because this risk follows payments, it reaches every market, including the UAE, the USA, the UK, Europe, Asia and Australia. Rules differ by region, and identifAI points to the EU AI Act and the US FTC Impersonation Rule as examples, but the protective habits are the same everywhere. 

The first habit is to verify every unusual request on a second channel, by calling back on a number you already trust rather than the one in the message. The second is to require two approvals for any urgent or unusual transfer, no matter who is asking. The third is to treat a familiar voice or face as a claim and never as proof. It also helps to review what your leaders share online, because identifAI says attackers collect audio and video from platforms such as LinkedIn. Finally, build a “pause and check” culture through regular training and realistic simulations, where nobody is blamed for asking one more question. 

How can TISS help you stay protected?

At TISS, we believe security should feel calm and clear, never alarming. We started in 2005 and have worked with financial institutions, telecom operators and other industries, and we always lead with your problem rather than a product list. Our Security Awareness and Email Phishing Simulation services help your people recognise fake requests before they act. Our Managed SOC and Threat Intelligence services keep watch and track the tactics attackers are using. Our Governance, Risk and Compliance work helps you build payment approval rules that hold up under pressure. If something does go wrong, our Digital Forensics and Incident Response team answers, shows up and stays until it is resolved. 

You can explore our proposed solutions to prevent attacks like this at www.trilliuminfosec.com. 

Sources used in this post: Reuters via KSL on the Fideuram case, SecurityBrief Australia on the identifAI report, CNN on the Arup case, and ACFE and SAS on the 2026 fraud benchmarking study.

Shopping Basket